Customer Project Manager at Sun Air Jets, LLC

See all the jobs at Sun Air Jets, LLC here: http://goflyhouse.recruiterbox.com/jobs

Customer Project Manager

Los Angeles, California, United States | Maintenance | Full-time

About the Company: On December 17, 2025, FlyHouse completed the aquisition of Sun Air Jets. As you join the Sun Air Jets team, you are now part of the House.

FlyHouse is a rapidly growing private aviation company offering a complete suite of private aviation services including aircraft management, charter operations, maintenance (Part 135 and Part 145 certified), and innovative technology solutions. Founded in 2021 with operations in Fort Lauderdale, Florida and Van Nuys and Camarillo, California, FlyHouse is revolutionizing private aviation through our innovative business model, patent-pending mobile application platform, and commitment to safety, service, and transparency.

Position Summary

The Customer Project Manager serves as the primary liaison between customers and the maintenance organization throughout the aircraft maintenance lifecycle. This role is responsible for managing customer relationships, coordinating maintenance projects, developing quotes and change orders, communicating project status, and ensuring a seamless customer experience from aircraft induction through delivery. The Customer Project Manager works closely with Maintenance, Quality, Parts, Scheduling, and Finance teams to support operational efficiency, customer satisfaction, and revenue objectives.

Essential Job Functions

- Serve as the primary point of contact for assigned customers throughout scheduled and unscheduled maintenance events.
- Build and maintain strong customer relationships through proactive communication and exceptional service.
- Manage customer communications regarding project status, maintenance findings, schedule impacts, approvals, costs, and aircraft delivery timelines.
- Coordinate maintenance projects from aircraft induction through completion in partnership with Maintenance leadership and production teams.
- Prepare and manage customer quotes, estimates, change orders, and pricing proposals for maintenance services and additional findings.
- Collaborate with Maintenance, Quality, Parts, and Finance teams to validate labor estimates, scope of work, pricing, and operational feasibility.
- Obtain customer approvals and ensure alignment regarding scope, pricing, timelines, and project expectations.
- Provide timely communication regarding maintenance findings, schedule adjustments, and cost impacts throughout the project lifecycle.
- Support on-time aircraft delivery objectives by proactively identifying risks, escalating obstacles, and coordinating recovery plans when necessary.
- Review work orders, maintenance documentation, and invoice packages for accuracy prior to customer billing.
- Coordinate with Finance to support invoicing, payment collection efforts, and customer account resolution.
- Maintain accurate records of customer communications, approvals, project milestones, and maintenance documentation.
- Facilitate communication and collaboration between Maintenance, Quality, Scheduling, Parts, and Finance departments.
- Represent the Company professionally during customer meetings, facility visits, conference calls, and operational discussions.
- Identify opportunities to improve customer experience, operational efficiency, and organizational scalability.
- Provide feedback to leadership regarding customer concerns, workflow bottlenecks, and process improvement opportunities.
- Perform other duties as assigned.

Required Education & Experience

- Degree in Business, Aviation Management, or a related field preferred; equivalent experience will be considered.
- Minimum three (3) years of experience in aviation customer service, project coordination, maintenance support, or a related role.
- Experience quoting scheduled maintenance projects required.
- Previous experience preparing quotes, estimates, or financial reviews within an aviation or technical service environment strongly preferred.
- Strong understanding of aircraft maintenance operations, maintenance planning, and customer support processes preferred.
- Excellent verbal and written communication skills with a strong customer-service mindset.
- Strong organizational, project management, and time-management skills.
- High attention to detail with a commitment to accuracy and quality.
- Ability to manage multiple projects and competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite and aviation maintenance software systems such as Corridor, CAMP, or similar platforms.
- Strong problem-solving skills with the ability to proactively resolve customer and operational issues.
- Ability to work independently and collaboratively across multiple departments.
- Demonstrated professionalism, discretion, and commitment to maintaining confidentiality.
Other Qualificaitons & Requirements
- Full-time, on-site presence at the Van Nuy facility is required.
- May require occasional travel between Company facilities (Camarillo) and customer locations as business needs dictate.

Compensation
Salary Range: $80-$90K

Sun Air Jets benefits package includes competitive pay, per diem, 401K with an employer match, health insurance (medical, dental, vision) mostly paid by the company, and paid time off (vacation and sick time).

Disclaimer: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as necessary to meet the ongoing needs of the organization.

Equal Employment Opportunity: Sun Air Jets is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and abilities, and without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. We also prohibit harassment of any individual on any of these protected bases.

Americans with Disabilities Act (ADA) Statement: Applicants with disabilities may be entitled to reasonable accommodations. If you require accommodation during the application process, please contact HR@sunairjets.com.

Privacy Notice: Sun Air Jets, LLC collects and processes applicant information for recruitment purposes in accordance with applicable privacy laws, including the CCPA. For more information, please visit https://www.sunairjets.com/applicant-notice/

Application Form

First Name *

Last Name *

Email *

Phone *

Resume *

Cover Letter

What is your current street address? *

Have you, or any of your relatives, or friends worked for FlyHouse or Sun Air Jets at any time? if yes, please list their names. *

If hired, can you present documentation establishing your legal right to employment in the United States? *

Do you speak, write, or understand any languages other than English? *

Do you have any other specific training, certifications, or licenses which you feel make you an especially well suited candidate for this position?

Do you have experience with Gulfstreams or Globals? *

How many years of corporate jet experience do you have? *

Have you quoted scheduled maintenance projects before? *

LinkedIn Profile

What is your desired salary? *

What is your available start date? (if you'd prefer to put an amount of notice you'd like to give, you can do that too) *

Are you at least 18 years old? *

Do you have experience with Citations? *

Are you available to work weekends? *

Are you available to work Holidays? *

What days are you available to work? *

The Company is an equal opportunity employer. The Company does not discriminate on the basis of any characteristic protected by applicable state or federal civil rights laws. *

I hereby certify that I have not knowingly withheld any information that might adversely affect my prospects of employment and that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed the application. *

I agree that my employment and compensation is at-will, it can be terminated at will, with or without cause, and with or without notice, at any time, either at my option or at the option of the Company. *

I acknowledge that only a written offer of employment, signed by an employee or authorized representative of the Company, will be considered valid. The Company does not extend verbal offers of employment or offers of employment through conversations via email/text, etc. *

All job offers for employment with the Company are contingent upon a satisfactory background check and drug screening test prior to starting employment. *

Sun Air Jets, LLC

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Application Form